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We lead the development of partnerships to support local workforce initiatives

Charlotte Works strategically partners with economic development, business, community, city and county government, and education organizations to design workforce initiatives that prepare Mecklenburg County’s workforce for the jobs of today and the future.

Working Smart logo

Working Smart for Community Partners

Created in response to increasing employer demands for workers with skills beyond their technical expertise, Working Smart: Essential Skills for Workplace Success is a five-module, 16-lesson scenario-based curriculum that enhances job seeker skills such as communication, problem-solving, time management and accountability; retention skills that many employers feel are missing from today’s workforce. Working Smart is available for youth and young adults.

Client-serving agencies can incorporate Working Smart into existing training programs to boost outcomes or direct participants to one of many agencies currently offering the curriculum.

Working Smart-certified graduates will learn the following topics:

  • Personal Branding
  • Self-Change
  • Stress Management
  • Employer Expectations
  • Code-Switching
  • Active Listening
  • Four C’s of Communication
  • Handling Feedback
  • Goal Setting
  • Facts vs. Opinions

There are eleven agencies in Mecklenburg County that offer the Working Smart program. Charlotte Works serves as a convener for all certified agencies in both North and South Carolina, and we offer guidance and assistance to all agencies that offer the program.

Any community agencies that are interested in providing the Working Smart program should contact Shemia Williams at swilliams@charlotteworks.com for more information.

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Leading the development of a skilled and in-demand workforce by engaging businesses, aligning community partners, empowering and connecting job seekers to meaningful employment, and fostering inclusive economic growth.