Created in response to increasing employer demands for workers with skills beyond their technical expertise, Working Smart: Soft Skills for Workplace Success is a five-module, 16-lesson curriculum taught over a minimum of 24 hours. The program is designed to enhance skills such as communication, problem-solving, time management and accountability for job-seekers, which only serves to strengthen Charlotte’s pool of worthy job candidates.
Agencies serving job-seekers can enhance their program’s outcomes by incorporating the Working Smart curriculum into their existing programs or directing participants to one of the many agencies currently offering the highly valued Working Smart soft-skills training.
Working Smart-certified graduates will learn (but not be limited to) the following topics:
- Personal Branding
- Stress Management
- Employer Expectations
- Active Listening
- Four C’s of Communication
- Handling Feedback
- Goal Setting
- Facts vs. Opinions
There are eleven agencies in Mecklenburg County that offer the Working Smart program. Charlotte Works serves as a convener for all certified agencies in both North and South Carolina, and we offer guidance and assistance to all agencies that offer the program.
Any community agencies that are interested in providing the Working Smart program should contact Emily Clamp at email@example.com for more information.
Employers are looking for people who not only have the technical skills and experience to do the job, but also bring the “soft skills” that lead to success. This includes communication skills, problem-solving, time management, accountability and more. Working Smart provides the tools to help you keep a job, excel at your job and be more productive overall.
During the Working Smart program, you will master the skills that employers believe are critical to job success. If you are interested in increasing your chances for employment and promotion, you should enroll. All classes are free-of-charge for job-seekers.
Working Smart: Soft Skills for Workplace Success consists of five modules taught over a minimum of 24 hours. Agency scheduling varies, but most sites offer the program multiple days per week so you can complete the certification in less than a month.
Here’s what you learn in a Working Smart training session:
Self-awareness skills needed to portray a confident and authentic sense of self. Examples include identifying your core values and goals, learning how beliefs drive behaviors, understanding the process of change and realizing the power of perceptions.
Employer-awareness skills needed to separate your personal and professional selves. Examples include understanding unspoken workplace expectations, managing competing home and work demands, taking initiative and being accountable and using professional judgment while at work.
Self-management skills needed to respond to and de-escalate stressful situations that could put jobs at risk. You will have a clear understanding of stress and its impact on behavior and learn strategies to manage emotions when they are triggered at work.
Conflict resolution and critical-thinking skills
Conflict resolution and critical-thinking skills needed to solve problems and make decisions at work. You will learn to work through interpersonal problems, analyze information, clearly express concerns at work, manage difficult situations, compromise with colleagues and receive feedback and direction from supervisors.
Communication skills needed to handle everyday interactions with customers, co-workers and supervisors. Examples include providing excellent service, sending and receiving messages effectively, strengthening active listening skills and understanding the impact of non-verbal communication.
Upon completion, you will possess the employability skills most important to employers. In addition, you will receive a certificate from Charlotte Works that is supported by Charlotte-Mecklenburg Workforce Development Partners. This helps you stand out from the crowd and gives you a competitive edge as a job-seeker or employee working toward a promotion.
“Working Smart gave me a better understanding of myself and my future. I now feel prepared to move forward with my life and plan my career, not just a job.”
~ Working Smart Program Graduate
Charlotte Works is just one of eleven agencies in Mecklenburg County that offers Working Smart. To find out when the next Working Smart classes are offered, please email Emily Clamp at firstname.lastname@example.org.