Strategic Plan

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Our Mission

Charlotte Works is a workforce leader that convenes and leads an integrated workforce system through partnerships, policy and career pathways in a market-driven economy.

Economic Mobility

Economic-MobilityTo ensure that ALL individuals have access to tools and support services to help them identify and
ensure they grow in their chosen pathways

Staff Focus:

  • Expand the Working Smart training program in CMS and the NC Community College system
  • Increase employer recognition and endorsement of the Working Smart credential
  • Utilize the business services team to increase work-based learning opportunities in high-demand industries
  • Launch revamped website

Board Committee Focus:

  • Develop strategy to advocate for aligned workforce system and Charlotte Works as “convener” with economic development, industry, workforce service providers, government and philanthropic communities
  • Aid development of communications and outreach platforms for Charlotte Works and workforce system
  • Develop federal, state and local policy agenda recommendations for adoption by board of directors, staff and partners (when applicable)


System Capacity-Building

To build a seamless regional workforce system founded on common service standards and metrics and a shared database

Staff Focus:

  • Develop a framework for creating a regional workforce system
  • Launch a workforce development services online resource guide
  • Create and implement a fund development strategy
  • Provide board of director training and development opportunities

Board Committee Focus:

  • Develop a framework and timeline for implementation of a regional workforce system that connects all partners and stakeholders to align and streamline services offered to job-seekers, employers and youth
  • Identify areas of needed board development; work with staff to incorporate and evaluate effectiveness of the areas
  • Develop a platform for Charlotte Works to pursue public/private resources to expand workforce system capacity


Labor Market Intelligence

To become the trusted source of information on the Charlotte-region’s job opportunities and the skills necessary to obtain them

Staff Focus:

  • Develop and implement a certified advanced manufacturing career pathway
  • Launch an online research-based tool
  • Collaborate with community research partners to develop a regional economic development dashboard
  • Develop and launch sector strategy

Board Committee Focus:

  • Aid access to economic development for workforce alignment
  • Provide industry access to increase career pathway employer engagement in high-growth sectors
  • Aid with job development centralization (employment and work-based learning opportunities)


Download our latest strategic plan» to learn more about how we’re advancing an integrated and highly-skilled workforce and contributing to the Charlotte region’s economic development.


Other Plans

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Leading the development of a skilled and in-demand workforce by engaging businesses, aligning community partners, empowering and connecting job seekers to meaningful employment, and fostering inclusive economic growth.