After Aon Hewitt, a consulting and human resources outsourcing firm, announced that it would be permanently closing its Retiree Health Solutions Sales and Services Center in Charlotte, the Rapid Response team at our NCWorks Career Center stepped in to coordinate resources for roughly 70 full-time customer service representatives affected.
An information session was held where community partners like the Mecklenburg County Department of Social Services, Benefits Assistance Management Group and the N.C. Division of Employment Security provided information on wraparound services, filing unemployment claims and credit counseling. Staff from our NCWorks Career Center highlighted job-search resources available through NCWorks Online.
The dislocated workers also had the opportunity to attend a mini job fair with employers recruiting for similar customer service positions. Participating companies included Benefits Assistance Management Group, Conduent, Convergys, Queen Associates and WESTMED Practice Partners.
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